{"id":13767,"date":"2017-05-26T12:23:45","date_gmt":"2017-05-26T12:23:45","guid":{"rendered":"http:\/\/www.sparkvisionnow.com\/?p=13767"},"modified":"2017-05-26T12:23:45","modified_gmt":"2017-05-26T12:23:45","slug":"culture-keeper-feature-the-childrens-guild","status":"publish","type":"post","link":"https:\/\/sunneez.com\/sparkvision\/culture-keeper-feature-the-childrens-guild\/","title":{"rendered":"Culture Keeper Feature: The Children&#8217;s Guild"},"content":{"rendered":"<p style=\"text-align: left;\">\n<h1>The Children\u2019s Guild: Culture Card &#8211; Part I<\/h1>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">It is without any hesitation that I say the President &amp; CEO of The Children&#8217;s Guild, Dr. Andy Ross, is a pioneer in the \u2018workplace culture\u2019 space. This past fall, I was able to shadow\u00a0him for a full day, visiting numerous\u00a0<a style=\"color: #000000;\" href=\"http:\/\/www.childrensguild.org\/\">Children&#8217;s Guild<\/a> sites, witnessing the power of a unified vision and aligned culture. I truly felt like the grasshopper absorbing and learning from a Culture Master!<\/span><\/p>\n<p><span style=\"color: #000000;\">We started our day at <a style=\"color: #000000;\" href=\"http:\/\/monarchacademy.org\/glen-burnie\/\">The Monarch Academy<\/a>, a public charter school in Glen Burnie, where I had the pleasure of seeing some of Dr. Ross\u2019 vision in action. At first glance, it\u2019s clear this is not like most schools. The walls are vibrant and engaging, the teachers are introspective and the classrooms are alive &#8211; literally with animals across the species spectrum. It was the type of place any child would easily become memorized. I fell in love with the place in minutes, simply from the artistic joy that was being translated through my eyes.<\/span><\/p>\n<p><span style=\"color: #000000;\">As Dr. Ross states, \u201cWhen our students come into <\/span>a space,<span style=\"color: #000000;\"> they see right away what we think of them. That\u2019s why we put so much thought into making our environment vibrant and engaging. We want this place to be somewhere that they\u2019re proud to be. You can\u2019t feel that way when your desks are falling apart and the walls are bare. <\/span>The space<span style=\"color: #000000;\"> itself is a message that tells our kids that we care about them and they deserve it.\u201d<\/span><\/p>\n<p><span style=\"color: #000000;\">It was apparent how seriously his team takes that sentiment. Each and every site I visited was filled with physical beauty and was clearly thought out with care. As I took in the sites on every wall and classroom, we finally landed in the Cafeteria for their daily routine, a <strong>Culture Card Meeting<\/strong>.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: center;\"><span style=\"color: #000080;\">Many years ago, Andy and team had invested some serious energy into distilling their culture into values, purpose, principles, mission, vision and expectations. <em>It\u2019s exhausting just to list them all here now!\u00a0 <\/em>But somehow they were able to tie it all together nicely in a beautiful pocket-sized card \u2013 their Culture Card.<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: center;\">\n<p style=\"text-align: center;\"><span style=\"color: #000080;\">I asked,<em> <strong>How did the culture card come about?<\/strong><\/em><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000080;\">\u201cWe had a consultant come in and they told us about The Ritz-Carlton hotel chain. Since they\u2019re all over the world they had to do something to make a consistent experience no matter where you visited. So if you wanted a down feather pillow, there is a message that would pop up in their service department that would say, \u201cMaryBeth would like a feather pillow\u201d. So it\u2019s consistent no matter if you\u2019re Hong Kong or Baltimore.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000080;\">So we really liked that idea and went to see their culture meetings. They happen every day at the beginning of every shift. That\u2019s where we got the idea for the Culture Card. We saw that it worked and we knew it would support the consistent experience we wanted to create every day in our work.\u201d<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000080;\"><strong><em>What was the process of creating the content of the culture card?<\/em><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000080;\">\u201cThat came from really understanding what happens in a children\u2019s organization. We have kids who are traumatized and have behavior issues from that trauma. We\u2019d see what would happen, every day and we\u2019d see what was consistent. That\u2019s when we started to write it all down. We saw the trends and we built on them to own them as a part of our culture \u2013 not try to push them away.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000080;\">People think that if you educate people then everything will just go right. And that\u2019s just not how it works. You\u2019re on a journey. You might be headed in that direction, but it\u2019s like bumper cars. You can be bumped and it takes you down a different road. Our culture card had to be a true reflection of our journey.\u201d<\/span><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">As I stepped into this Culture Card meeting, I knew how critical it was to bringing their values to life. Like the culture nerd that I am, I was stoked to see it in action!<\/span><\/p>\n<p><span style=\"color: #000000;\">All the teachers were gathered in a circle and the principal states, \u201c<em>Chaos is ever present in a child-serving organization. The key to managing chaos is to embrace it, not fight it. As we know one of the most chaotic times is in the morning when you walk in. The Culture Card is one of the best ways to start thinking about this. So now, we\u2019re going to create norms around embracing that morning chaos.\u201d<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">Groups gathered around tables, lively chatter ensured and some really practical ideas were shared:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Smiles are free<\/span><\/li>\n<li><span style=\"color: #000000;\">Make your words count. Brief = awesome<\/span><\/li>\n<li><span style=\"color: #000000;\">Pssst \u2013 pass it on to those who missed it<\/span><\/li>\n<li><span style=\"color: #000000;\">Be on time \u2013 you can usually control that<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">It was a quick, 10 minute or less exercise that brought everyone together to connect about their culture and how to work through the realities of everyday challenges \u2013 opposed to trying to change the reality.<\/span><\/p>\n<p><span style=\"color: #000000;\">These meetings happen at the beginning of every shift, every day, at every site. One of the most beautiful statements came from the executive team meeting later that day when someone said, \u201cChaos is just transportation to a better place.\u201d<\/span><\/p>\n<p><span style=\"color: #000000;\">I don\u2019t know about you, but that statement surely got me feeling more ready to embrace the chaos in my life.<\/span><\/p>\n<p><span style=\"color: #000000;\">While the process of creating a Culture Card takes introspection and time, it means nothing if you\u2019re not investing in bringing that to life every day. It\u2019s like having beautiful Value Statement posted plastered all over your walls, but no one is experiencing those values. You may as well toss your resources down the toilet if you just want pretty value statements and no accountability to experiencing them.<\/span><\/p>\n<p><span style=\"color: #000000;\">For example: Say, \u201cTrust\u201d is a stated workplace value, but employees have to go through metal detectors to get into their building. Talk about a mixed message! Perhaps \u201cSafety\u201d is actually the more accurate value in this example. Organizations need to spend the time to ensure these statements are aligned.<\/span><\/p>\n<p><span style=\"color: #000000;\">It was a gift to see an organization who\u2019s bringing their investment in their culture to life every single day. And while it\u2019s not perfect (Andy said so himself) it\u2019s their journey. And they\u2019re moving towards innovation and a better place every single day with their Culture Card meetings.<\/span><\/p>\n<p><span style=\"color: #000000;\">How does your organization invest in identifying, owning and bringing life to its values and culture?<\/span><\/p>\n<hr \/>\n<h4 style=\"text-align: center;\"><em>The &#8220;Culture Keeper Feature&#8221; blog series highlights individuals and companies who are leading the way in crafting healthy, intentional and authentic workplace cultures.<\/em> &#8220;<em>Culture Keeper\u201d is a SparkVision term used to describe the people who lead and maintain the positive aspects of their organization\u2019s environment &amp;\u00a0values.<\/em><\/h4>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><em>Stay tuned for Part 2 of this Culture Keeper Feature where we dive into the 5 Pillars of Every Organization \u2013 another Dr. Ross signature concept. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Children\u2019s Guild: Culture Card &#8211; Part I &nbsp; It is without any hesitation that I say the President &amp; CEO of The Children&#8217;s Guild, Dr. Andy Ross, is a pioneer in the \u2018workplace culture\u2019 space. This past fall, I was able to shadow\u00a0him for a full day, visiting numerous\u00a0Children&#8217;s Guild sites, witnessing the power [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":21682,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[8,9,10,13,5],"tags":[2,17,3,19,49,4],"class_list":["post-13767","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-culture","category-engagement","category-experience","category-leadership","category-tribes","tag-culture","tag-emotional-intelligence","tag-engagement","tag-experience","tag-inspiration","tag-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Culture Keeper Feature: The Children&#039;s Guild - Sparkvision<\/title>\n<meta name=\"description\" content=\"Learn more about how The Children&#039;s Guild is a culture keeper. 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